Shipping and Return Policy
For additional questions that are not answered below, please email help@guestroomessentials.com
Ordering & Shipping
What should I do if I’m having trouble ordering on the website?
Contact us and we’ll help you out!
Can I change or cancel my order after placing it?
Absolutely! If you need to make changes to your order or cancel it, we recommend contacting us as soon as possible after placing the order. Our team can usually cancel orders immediately if they have not begun processing yet.
We’re also happy to help with order changes, as long as the order has not already been picked by our warehouse team. Once warehouse processing begins (2-3 days), we may no longer be able to modify or cancel the order.
The sooner you reach out, the better chance we have of accommodating your request!
How do I view my order history/details?
You can view your order history and details by signing in to your account. In your member portal, you will see a link to 'My Orders' where you can view the details of all the previous orders you have placed.
How long will it take for my order to arrive?
Orders shipped within the continental US have 5-8 day transit times with ground shipping. Alaska and Hawaii have longer transit times.
We do offer expedited shipping at checkout. Keep in mind that expedited shipping begins when the order ships, which is after our standard order processing times.
We ship with USPS/UPS/DHL/OnTrac. We are not liable for any delays caused by the USPS/UPS/DHL/OnTrac for any reasons.
If you are experiencing complications for your delivery, please contact the shipping carrier. For most cases, Cozy Earth is unable to provide any additional information or changes to your shipment once it has left our facilities.
Guest Room is not liable for any lost packages due to address errors.
How soon will my package ship after placing my order?
All orders require 2-3 business days to process. Once processed, your order will typically ship within two business days—often within one business day. You’ll automatically receive an email with tracking information as soon as your order ships.
Will I get a tracking number when my package ships?
Yes, you’ll automatically receive an email with tracking information as soon as your order ships.
Can you change the shipping address for my order?
My order was shipped to me incorrectly. What should I do?
Do you offer free shipping?
Do you offer expedited or overnight shipping?
What shipping carriers do you ship with?
Is a signature required upon delivery?
What is Package Protection?
What If I opt out of Package Protection?
How can I contact with my shipment carrier?
Do you ship internationally?
Do you charge duties and taxes at checkout?
What if my country charges additional customs fees upon delivery?
What happens if I refuse or am unable to pay a customs fee?
Do you offer volume discounts if I purchase a lot of products?
Payment & Security
What payment methods do you accept?
Is my payment information secure?
Can I pay in installments?
Memberships
What are the benefits and costs of a Cozy Earth Membership?
Are there different tiers to the Cozy Earth Membership?
How do I sign up for a membership?
How do I access my membership benefits?
Do I need to have an account to be a member?
How do I sign in to my account?
Is the membership fee a recurring charge?
How do I earn Cozy Earth cashback credit?
When will my cashback credits appear in my account?
How do I redeem my cashback credits?
Do my Cozy Earth credits expire?
Can I redeem my credits If I have a discount code?
How do I enter the Monthly Giveaway?
How do I receive the free Seasonal Gift?
Will credits I earned in lower membership tiers be retained if I upgrade my membership?
How can I cancel my membership?
Subscriptions
Do you offer a subscription for your skincare products?
What are the benefits of a Fount Society subscription?
How do I set up a subscription to Fount Society skincare products?
Can I customize my shipping frequencies?
Can I reschedule or skip a recurring delivery?
Can I schedule multiple deliveries for more than one product?
How do I cancel my subscription?
Sustainability
What makes Cozy Earth the most trusted brand for responsibly-made luxury linens and clothing?
How has Cozy Earth established its own proprietary supply chain?
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Can you change the shipping address for my order?
If the order hasn’t shipped yet, we can change the address. Please contact us as soon as possible for a change of address request.
My order was shipped to me incorrectly. What should I do?
Contact us as soon as possible and we will fix any incorrect shipments.
Do you offer free shipping?
We offer free shipping for all orders over $100 (after discounts) shipping within the United States.
International orders may qualify for free shipping if they exceed a certain amount--these free shipping thresholds vary by country. Please contact us for specifics.
Do you offer expedited or overnight shipping?
Yes, we do offer multiple expedited shipping options at checkout for an additional fee--Ground Express (3-5 business days), 2nd Day Air (2 business days), and Next Day Air (1 business day) for customers within the US. International orders have one expedited shipping option for an additional fee.
How can I contact with my shipment carrier?
You can contact your carrier to file a claim or inquire about a package via the following links:
- USPS
1(800)275-8777
- USPS Mail Theft Mail Theft (usps.com)
- USPS Missing mail and lost packages Missing Mail and Lost Packages | USPS
- UPS
1 (800) 742-5877
File a Claim | UPS - United States
- DHL eCommerce
1 (317) 554-5191
Webtrack - Customer Service (dhlglobalmail.com)
- FedEx International
1 (800) 463-3339
File a Claim | FedEx
Returns & Exchanges
Can I return or exchange my order?
We accept returns and exchanges within 15 days of delivery.
Items must be unworn, unwashed, unused, and in their original condition with all tags attached to be eligible.
To start a return or exchange, please submit your request here.
How long do I have to return or exchange my order?
You can return or exchange products within 15 days of your delivery date.
Final Sale items are not eligible for return or exchange.
Is return shipping free?
Yes, it is free. We provide a prepaid return label for all eligible returns within the US. For exchanges, return shipping is always free and we’ll cover shipping on your replacement item too.
When will I receive my refund?
Refunds are processed after we receive and inspect the returned items. Once your return has been processed, the refund will be issued to your original payment method within 14 business days.